Limited Accidental Injury Protection
Our Commitment to Your Pet
Pawsh Park has a long-standing reputation for providing exceptional care to the pets entrusted to us. The Pawsh Pet Care Warranty is designed to provide limited financial assistance when an eligible pet experiences an unexpected accidental injury while attending Pawsh Park.
The Pawsh Pet Care Warranty is not pet health insurance. It does not cover illnesses, contagious conditions, respiratory symptoms, stomach bugs, pre-existing conditions, or medical conditions that are not directly connected to a specific accidental injury that occurred while the pet was in Pawsh Park’s care.
Because unexpected illnesses, emergencies, surgeries, and ongoing medical conditions can result in significant veterinary expenses, Pawsh Park highly recommends that all pet parents consider purchasing a separate pet insurance policy. Pet insurance may provide broader protection for accidents, illnesses, diagnostic testing, medications, emergency care, and other veterinary expenses that are not covered by the Pawsh Pet Care Warranty. Coverage varies by provider and policy, so pet parents should carefully review all terms, exclusions, waiting periods, deductibles, and reimbursement limits before selecting a plan. Read about Common Illnesses.
Good pet insurance companies to compare include:
Which Pets Are Covered?
The Pawsh Pet Care Warranty applies to pets participating in eligible Pawsh Park services when the warranty fee has been charged and paid.
Eligible services may include:
Coverage begins when the pet is checked into Pawsh Park and ends when the pet is released to the owner or the owner’s authorized representative.
What Does the Warranty Cover?
The warranty may reimburse reasonable and medically necessary veterinary expenses resulting from a specific accidental injury that occurs while the pet is in Pawsh Park’s care.
Examples of potentially covered accidental injuries include:
Each request will be reviewed individually. The fact that an injury or medical condition is noticed during or after a visit does not automatically establish that it occurred at Pawsh Park or qualifies for reimbursement.
Eligible Veterinary Expenses
Eligible expenses may include reasonable and medically necessary charges from a licensed veterinarian for the diagnosis and treatment of a covered accidental injury.
Eligible expenses may include:
Only expenses directly related to the covered accidental injury will be considered.
Routine, unrelated, elective, excessive, or medically unnecessary veterinary expenses are not eligible for reimbursement.
Maximum Reimbursement
The maximum reimbursement is:
A covered incident may involve more than one veterinary appointment. However, all veterinary visits, treatments, medications, and follow-up care associated with the same accidental injury will be considered one incident and subject to one $500 maximum.
Reimbursement will be limited to the amount actually paid by the pet owner after applying veterinary discounts, refunds, insurance payments, credits, or payments from another source.
What Is Not Covered?
The Pawsh Pet Care Warranty does not cover:
Respiratory and Communicable Illness Exclusion
The Pawsh Pet Care Warranty does not provide reimbursement for coughing, sneezing, nasal discharge, eye discharge, or any diagnosed or suspected contagious respiratory illness.
Excluded conditions include, but are not limited to:
These conditions are excluded regardless of:
Dogs may be exposed to respiratory illnesses anywhere they interact with other dogs or shared environments. Because the exact time and location of exposure generally cannot be reliably determined, respiratory illnesses are not covered.
Community Outbreak Exclusion
The warranty does not cover any illness associated with a widespread, regional, or community outbreak affecting dogs in Central Arkansas or surrounding areas.
Pawsh Park may determine that a community outbreak exists based on information received from:
This exclusion applies even when a pet’s exact source of exposure cannot be identified.
Warranty Fee
The Pawsh Pet Care Warranty is provided for a fee of $1 per pet, per eligible day.
The fee will be automatically included on the pet owner’s invoice for eligible daycare, lodging, or training services unless Pawsh Park states otherwise.
The warranty applies only when:
Payment of the warranty fee does not guarantee approval of a future reimbursement request.
How to Request Reimbursement
Pet owners must complete all of the following steps to request reimbursement.
The accidental injury must be reported to a Pawsh Park Manager via email: info@pawshpark.com within 24 hours of the pet’s departure.
The pet must also be examined by a licensed veterinarian within the same five-day period.
For example, if the pet leaves Pawsh Park at noon on Monday, the injury must be reported asap and the veterinary examination must occur no later than noon on Saturday.
Reporting an injury to a Pawsh Park employee does not automatically approve the request.
The pet owner is responsible for selecting the veterinarian and paying all veterinary expenses directly to the veterinarian or animal clinic.
Pawsh Park will not make payment directly to the veterinarian.
All daycare, boarding, lodging, training, warranty, and other Pawsh Park charges associated with the pet’s visit must be paid in full before a reimbursement request will be considered.
The pet owner must provide the following information within 7 calendar days of the pet’s departure:
The request and supporting documentation must be submitted to the Pawsh Park General Manager by email or hand delivery.
Failure to submit complete documentation within the required timeframe may result in denial of the request.
Pawsh Park may request permission to speak with the treating veterinarian to:
The pet owner must provide any authorization required by the veterinarian.
Refusal or failure to provide authorization may result in the request being denied.
Review and Payment Process
Pawsh Park will generally review a complete request within 10 business days after receiving all required records, invoices, authorizations, and supporting information.
Additional time may be required when Pawsh Park needs:
Pawsh Park may consult one or more independent licensed veterinarians when determining:
Approved reimbursements may be issued by check or another payment method selected by Pawsh Park.
Pawsh Park reserves the right to deny expenses that are unrelated, excessive, elective, medically unnecessary, unsupported by documentation, or excluded by this agreement.
No Guarantee of Approval
Charging or accepting the warranty fee does not guarantee that a veterinary expense will be reimbursed.
Each request is subject to:
Pawsh Park will make the final coverage determination in good faith and may rely on the opinions of licensed veterinarians when reviewing a request.
No Admission of Liability
Providing reimbursement under the Pawsh Pet Care Warranty is a customer benefit and does not constitute an admission that Pawsh Park was negligent, legally responsible, or the cause of the pet’s injury.
False or Misleading Requests
The warranty will be void for a request involving:
Pawsh Park reserves the right to recover amounts paid based on false, incomplete, or misleading information.
Changes or Cancellation
Pawsh Park may amend, suspend, replace, or terminate the Pawsh Pet Care Warranty program at any time.
Revised terms will apply to eligible visits beginning on or after the announced effective date.
The terms in effect when the warranty fee was charged will govern that particular visit.
If the program is discontinued, eligible accidental injuries arising from a visit during which the warranty fee was properly charged will continue to be reviewed under the terms applicable to that visit.
Owner’s Acknowledgment
By purchasing daycare, lodging, training, or another eligible service for which the warranty fee is charged, the pet owner acknowledges that they:
Severability
If any provision of this agreement is determined to be illegal, invalid, or unenforceable under applicable law, that provision shall be enforced to the greatest extent permitted or removed as necessary.
The remaining provisions shall continue to be valid and enforceable.
